Last updated: 29/07/2024
Introduction
Welcome to [Your Company Name]. Our goal is to ensure that you are completely satisfied with your purchase. If you are not satisfied, we are here to help. Please review our exchange and return policy below.
Eligibility for Returns and Exchanges
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Certain types of goods are exempt from being returned, such as perishable goods, custom products, and personal care items.
Return and Exchange Process
To initiate a return or exchange, please follow these steps:
- Contact us at [Contact Information] with your order number and details about the product you would like to return or exchange.
- We will respond promptly with instructions on how to return your item.
- Return the item to the address provided in the instructions.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Exchange Policy
If you need to exchange an item for the same product, contact us at [Contact Information]. We will provide instructions on how to send back the item for an exchange. Once the original item is received, we will send out the replacement item.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Us
If you have any questions about our Exchange and Return Policy, please contact us at:
宁波诗趣进出口有限公司
宁波东钱湖旅游度假区湖滨东路19弄14号 (住宅)
contact@nechriha.com
0698139999
